FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Be Mobile

Financial / Legal

  • What's the Initial Fee?

    It is the initial or installation fee, paid for building your app or website. Only pay once in a lifetime; You can pay in one or more installments.

  • What's the monthly fee for?

    For applications or websites, this fee is for maintenance, server space, support, updates, and updates to new features.

  • How long is the contract?

    The contract has a minimum initial period of 12 months, after which it will automatically renew monthly. There are no additional setup fees - you only pay monthly ongoing fees.

  • After the contract is over, is the data lost?

    The data is always yours and has permanent access; it's up to you to back up (we also provide free backups). However, if the contract is canceled, the app or website will no longer be online and will no longer receive customer information.

  • Who owns the website?

    The website, its pages and JavaScript files and all other code produced are yours. It all depends on the platform used. All content sent, such as text, photos and videos, is also yours, the customer.

Operational

  • Do I need coding skills?

    No, neither for our websites nor for using the control dashboard of our apps. It just needs regular instinctual skills. Besides, you can always count on our support.

  • How many products can I have on my eCommerce?

    As many as you want. In a store that is not designed from scratch, a part of the monthly fee may depend on the number of products. Contact our sales team for more detailed information.

  • How long is the contract?

    The contract has a minimum initial period of 12 months, after which it will automatically renew monthly. There are no additional setup fees - you only pay monthly ongoing fees.

  • What support did you receive?

    You will always have support from us, even in initial meetings, by phone, email or chat. In apps and on some websites (depends on the platform used), you will also have your own online help panel inside the backoffice.

  • Where are the websites hosted?

    It depends again on the platform used. Ultimately, you decide. We have dedicated servers, we can put them on yours if you wish and we also use Amazon Web Service (AWS), one of the most reliable and secure solutions on the market. There is no limit on bandwidth or storage.

  • Do you guarantee some maximum upload time?

    We achieved an upload time greater than 99.5%. We utilize a global CDN (Content Delivery Network) to significantly decrease upload time.

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